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1. Information We Collect

When you place an order on our website, we collect information such as your full name, phone number, email address (if provided), delivery address, order details, and any notes you include with your order. We may also collect basic technical information such as your browser type, device information, IP address, and website usage statistics to improve our services.

2. How We Use Your Information

Your information is used to process and deliver your orders, verify delivery details, respond to customer inquiries, provide order updates, improve our products and services, prevent fraudulent activity, and comply with legal obligations. We only use your information for purposes directly related to operating our shopping website.

3. Cash on Delivery Orders

Our website currently accepts Cash on Delivery (COD) as the only payment method. Since no online payments are processed through our website, we do not collect, store, or process debit card, credit card, UPI, net banking, or other online payment information. Payment is collected only at the time of delivery by our authorized delivery partners.

4. Order Verification

To ensure successful delivery and reduce fraudulent orders, we may contact you via phone call, SMS, WhatsApp, or email to verify your order or confirm delivery details before dispatch.

5. Account Information

If you create an account, we securely store your account details and order history to provide a faster shopping experience, simplify future purchases, and allow you to track previous orders. You are responsible for maintaining the confidentiality of your login credentials.

6. Cookies and Similar Technologies

We use cookies and similar technologies to remember your preferences, maintain your shopping cart, improve website functionality, analyze visitor behavior, and enhance your browsing experience. You can disable cookies through your browser settings, although certain features of the website may not function properly.

7. How We Protect Your Data

We implement appropriate technical and organizational security measures, including secure servers, encrypted connections (HTTPS), restricted staff access, and regular monitoring to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

8. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. Your information may only be shared with trusted courier companies, logistics providers, customer support services, or technology providers when necessary to process and deliver your orders or operate our website efficiently.

9. Marketing Communications

With your consent, we may send promotional emails, SMS messages, or notifications about new arrivals, discounts, seasonal sales, and special offers. You may opt out of receiving promotional communications at any time by following the unsubscribe instructions or contacting our support team.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, comply with legal obligations, and improve our services. Information that is no longer required is securely deleted or anonymized.

11. Your Privacy Rights

You may request access to your personal information, ask us to correct inaccurate details, update your contact information, or request deletion of your personal data where permitted by applicable law. We will respond to such requests within a reasonable timeframe.

12. Children's Privacy

Our website is intended for users who are at least 18 years old or have permission from a parent or legal guardian. We do not knowingly collect personal information from children. If we become aware that a child's information has been collected, we will promptly remove it.

13. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features. Any updates will be posted on this page with a revised effective date. Continued use of the website after changes become effective constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our customer support team at support@instantordermart.com. We are committed to addressing your privacy concerns promptly and transparently.

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies published on this website. If you do not agree with any part of these terms, please discontinue using the website immediately.

2. Eligibility

You must be at least 18 years of age or use the website under the supervision of a parent or legal guardian. By placing an order, you confirm that the information you provide is accurate and complete.

3. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately if you suspect unauthorized access to your account.

4. Product Information

We make every effort to ensure that product descriptions, specifications, images, pricing, and availability are accurate. However, colors may vary depending on your device, and occasional errors may occur. We reserve the right to correct any inaccuracies without prior notice.

5. Pricing

All prices displayed on the website are listed in the applicable currency and may change without prior notice. While we strive for accuracy, pricing errors may occasionally occur. If an incorrect price is displayed, we reserve the right to cancel or modify the affected order after informing the customer.

6. Orders

Submitting an order does not guarantee acceptance. We reserve the right to accept, reject, cancel, or limit any order for reasons including product unavailability, suspected fraudulent activity, pricing errors, or incomplete customer information.

7. Cash on Delivery (COD)

Our website currently accepts Cash on Delivery (COD) as the only payment option. Customers are required to pay the full order amount in cash at the time of delivery. We do not collect or process credit card, debit card, UPI, net banking, or any other online payment information through our website.

8. Order Confirmation

After placing an order, you may receive confirmation via email, SMS, or phone call. We reserve the right to verify customer information before dispatching an order. Failure to respond to verification requests may result in order cancellation.

9. Shipping and Delivery

We aim to deliver orders within the estimated delivery timeframe. However, delivery dates are estimates only and may vary due to weather conditions, courier delays, holidays, remote locations, or other circumstances beyond our control.

10. Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability, incorrect address, or refusal to accept the package, additional delivery attempts may be made at our discretion. Orders that remain undelivered may be cancelled.

11. Order Cancellation

Customers may request cancellation before the order has been dispatched. Once an order has been shipped, cancellation may not be possible. We reserve the right to cancel orders suspected of fraud, misuse, or violation of these Terms and Conditions.

12. Returns and Refunds

Returns and refunds are governed by our Return Policy. Returned products must satisfy the eligibility requirements specified in that policy. Refunds, where applicable, will be processed according to our return procedures.

13. Customer Responsibilities

Customers agree to provide accurate delivery information, maintain respectful communication with our support team and delivery personnel, and accept deliveries promptly. Customers are responsible for inspecting products upon delivery and reporting any issues within the specified timeframe.

14. Prohibited Activities

You agree not to misuse the website by placing fraudulent orders, providing false information, attempting unauthorized access, interfering with website security, distributing malicious software, copying website content without permission, or violating any applicable laws.

15. Intellectual Property

All website content, including text, graphics, product images, logos, icons, designs, and software, is the property of Instant Order Mart or its licensors and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.

16. Third-Party Services

We may work with third-party courier, logistics, or technology service providers to operate our website and deliver orders. We are not responsible for the policies or actions of independent third-party services beyond our reasonable control.

17. Limitation of Liability

To the maximum extent permitted by law, Instant Order Mart shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, delayed deliveries, temporary service interruptions, or circumstances beyond our reasonable control.

18. Indemnification

You agree to indemnify and hold harmless Instant Order Mart, its employees, partners, and affiliates from any claims, losses, damages, liabilities, or expenses arising from your misuse of the website or violation of these Terms and Conditions.

19. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

20. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Updated versions will be posted on this page with a revised effective date. Continued use of the website after changes become effective constitutes acceptance of the revised terms.

21. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in your jurisdiction. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts.

22. Contact Us

If you have any questions regarding these Terms and Conditions, please contact our customer support team at support@instantordermart.com. We will be happy to assist you.

We offer a 14-Day Return Policy on eligible products to ensure a safe and satisfying shopping experience. Please read the following policy carefully before requesting a return or refund.

1. Return Eligibility

Products may be returned within 14 calendar days from the date of delivery. To qualify for a return, the item must be unused, unworn, undamaged, and returned in its original packaging with all tags, manuals, accessories, and promotional items included. Proof of purchase or order confirmation is required.

2. Non-Returnable Items

For hygiene, safety, or legal reasons, certain products may not be eligible for return unless they arrive damaged or defective. These may include personal care products, cosmetics, innerwear, perishable goods, customized or personalized products, gift cards, and items specifically marked as non-returnable on the product page.

3. Cash on Delivery (COD) Orders

Our website accepts Cash on Delivery (COD) as the only payment method. If your return request is approved, the refund will not be issued in cash at the time of pickup. Instead, refunds will be processed through the refund method communicated by our customer support team, such as bank transfer or another approved refund option, after successful inspection of the returned product.

4. How to Request a Return

To initiate a return, contact our customer support team within the return period by providing your order number, reason for return, and supporting photographs if the item is damaged or incorrect. Our team will verify your request and provide detailed return instructions.

5. Return Pickup

Where pickup service is available, we will arrange collection of the product from your delivery address. If pickup is unavailable in your location, you may be requested to ship the product to the address provided by our support team. Please package the item securely to avoid damage during transit.

6. Inspection Process

After receiving the returned item, our quality inspection team will verify that the product meets the return eligibility requirements. Products showing signs of misuse, physical damage caused after delivery, missing accessories, or incomplete packaging may not qualify for a refund or replacement.

7. Refund Process

Once your return has been approved after inspection, your refund will be initiated within 5–7 business days. Processing times may vary depending on your financial institution or the refund method used.

8. Replacement Policy

If you receive a defective, damaged, or incorrect product, you may request a replacement instead of a refund, subject to product availability. If the requested replacement is unavailable, a refund will be processed according to this policy.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery. Supporting photographs or videos may be requested to help us verify the issue and process your replacement or refund quickly.

10. Order Cancellation

Orders may be cancelled before they are dispatched for delivery. Once an order has been shipped, cancellation requests may not be accepted, and customers should follow the return process after receiving the product if eligible.

11. Return Shipping Charges

If the return is due to our mistake, such as an incorrect, damaged, or defective product, we will bear the applicable return shipping charges. For returns due to customer preference or other eligible reasons, return shipping charges may apply depending on the circumstances.

12. Refund Exceptions

Refunds may be denied if the returned product is used, damaged by the customer, missing original packaging or accessories, returned outside the eligible period, or otherwise fails to meet the conditions of this policy.

13. Force Majeure

Return pickups, replacements, or refunds may be delayed due to circumstances beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, strikes, or other unforeseen events.

14. Policy Changes

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this website.

15. Need Assistance?

If you have any questions regarding returns, replacements, or refunds, please contact our customer support team at support@instantordermart.com. We are committed to resolving your concerns as quickly as possible.